The images of the Note 7 Battery catching fire were all over the news and people have been made aware of the issue in news and media.
35 cases reported the same issue worldwide. This urged Samsung to make the recall official and suspend sales of the Galaxy Note 7 immediately.
While very little of the reported incidents were in Australia, Samsung Electronics Australia said it was taking “the proactive and voluntary step” of recalling the 51,060 Galaxy Note7 smartphones in response to global concerns.
Globally Samsung is recalling and replacing up to 2.5 million Note7 phones. This is a big blow to Samsung. The tech giant also revealed it would provide free ‘courtesy’ smartphones to Australian Galaxy Note7 buyers, and would offer refunds to those unwilling to wait up to a month for a repair or replacement.
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“Samsung Electronics Australia advises all customers who use a Galaxy Note7 smartphone to power off their device, return it to its place of purchase and use an alternative device until a remedy can be provided,” the company said in a statement. It is a good idea to back up your data before handing in the phone.
It is advised to turn off the Note7 device immediately.
If you are a Galaxy Note 7 owner and purchased your phone from Samsung, you are entitled to a new Galaxy Note7 and a courtesy device until replacement Galaxy Note7 stock arrives or a full refund. The delivery of a replacement Galaxy Note 7 to customers is expected within three to four weeks. Alternatively, customers who have not purchased a Galaxy Note7 from Samsung can approach their place of purchase to discuss their remedy options.
Galaxy Note7 smartphone owners can visit the place of purchase, call Samsung customer service on 1300 362 603 or visit http://www.samsung.com/au/galaxynote7-notice/.