If you’re in the market for a new business telephone system, there are a few questions you should ponder to lead you on the right track. In this article, we’ll go over these questions and help you answer them. The questions you should be asking yourself are:
We’ll help answer these questions in the article, but if you’d like to speak to an expert about this click here. Later in this article, we show you how to apply those questions to choosing between these types of business telephone systems:
In this case, we refer to traditional business telephone systems as landlines. They are typically supported by telephone companies, though if you are a Brisbane based business, you should contact us to see how we can improve your experience! Landlines, or public switched telephone networks (PSTNs) are analogue systems that run over normal telephone lines. To run a traditional landline system, you’ll need an on-site PBX (private branch exchange). This piece of hardware provides support for internal extensions and call transfers. There are some landline systems that are actually hybrids, partially utilising VoIP. In these systems, the phone line is connected to the business’s data network, which in turn connects to the individual phones. It is worth noting that traditional business telephone systems are being phased out by telcos and may eventually go the way of dial-up internet.
These systems run over your internet connection rather than traditional phone lines. They boast a feature set which previously required expensive top of the range PBX hardware. This includes automated attendants, call queues and integration with computers. This computer integration allows calls to be sent to email inboxes and allows you to use your computer as your business phone. VoIP also gives remote workers to access the business phone system from their mobile devices.
If this is the option you’re going for, the next decision is to determine how it will be hosted. Read further for advice on this.
These systems are the most basic type of VoIP system. They are essentially an extensive call forwarding system that routes calls to the main business line to either the employees mobile or home phone. These systems can work well for home offices with a decent internet connection, but be careful if you live with other people outside of the business. These systems still provide a variety of features, however, including automated receptionists, voicemail, call forwarding, call screening and more.
With on-premises VoIP, the hardware used to run the system are kept (as you’ve probably guessed) at the business premises. This arrangement requires a large upfront cost since you’re purchasing the equipment that runs the VoIP connection. Because of this, you only pay a one time fee for the hardware, but you will still have to pay the ongoing costs of SIP trunking which allows you to make and receive calls with it. With this solution, your IT staff are responsible for maintenance, repairs and updates.
With a cloud-based system, you don’t have any maintenance or expensive hardware to worry about. The service provider houses, maintains and updates all of the PBX technology for you. The cloud makes growing your business easier by alleviating the headache of needing to upgrade your PBX hardware or add new lines manually. For this type of service, businesses generally pay a monthly fee on a per-user basis.
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