Facebook
Virtual Receptionists Increase Productivity

Virtual Receptionists Increase Productivity

Any business can benefit from a virtual receptionist. No matter your industry, business size or budget, a Virtual Receptionist can reduce the costs of hiring call centre staff, and save your staff time by answering and directing your calls, taking messages and even scheduling appointments!

Low cost for a small business

Low Cost, 24/7 365-day Service

A Virtual Receptionist can deliver an excellent and proficient customer service experience that offers 24/7, 365-day service. A Virtual Receptionist costs a fraction of the cost to hire and train a traditional in-house receptionist.

No Call will go unanswered

Virtual Receptionists can be customised to suit specific company and industry requirements and can also speak different languages.

The most advanced Virtual Receptionist solutions can request customer information and simulate an actual conversation.

Virtual Receptionists can execute some business administrative tasks such as taking messages and scheduling meetings at any hour of the day.

Savvy Customer Support

Customers will not have to wait to receive assistance with common topics because Virtual Receptionists can perform a range of basic customer service tasks and also offer more evolved customer support through other channels, such as live chat. They can chat with potential and returning customers on social media channels and on the website. They can also direct tickets to the right customer agent, saving time and reducing staff workloads.

Lead Generation

A Virtual Receptionist with marketing skills can help in your lead-generating campaigns. Whenever they talk to new leads, they can add their details to your CRM so you can walk them through the steps to converting them into customers.

How to Get a Virtual Receptionist

To get started with your very own Virtual Receptionist, an established and trustworthy phone system provider can help you set up a reliable virtual receptionist. The provider will likely have subscription plans to choose from that will vary in price depending on your call volume and size of business.

The provider might ask you a few questions to understand your business model to help them understand your business’ call flow.

Let’s support local business

Let’s support local business

Businesses are struggling at the moment due to the aftermath of the pandemic, staff and supply shortages and the cost of living increasing. Here at KeyTech, we want to relieve some of your business burdens with our technical expertise and reward you for introducing us to your associates.

By referring us to your business connections, we can unite and support each other in the local business community during these challenging times.

Terms and Conditions

*Referring business must be a current client of KeyTech and on a current contract with KeyTech

*Referred businesses will receive a 20% discount off their first month’s invoice

*20% discount will be applied to the referring business’ monthly invoice on the following month after their referral has converted to a sale

*There are no limits to how many referrals you make, each successful conversion adds 20% off. For example, if you refer 2 contacts and both take on services for 12 months, you receive 40% off your next month’s invoice and each of your referrals receives 20% off their first month.

Refer a friend

Existing Customer

Please complete your details below. If you wish to refer more than one business, simply complete and submit this form again.

Business you are referring

Please complete their contact details below
This field is for validation purposes and should be left unchanged.
Small Business Technology, Skills and Training Boost

Small Business Technology, Skills and Training Boost

On March 29 2022, the Morrison Government announced it will support Australian small businesses and encourage them to invest in digital technology, skills and training. The new measures are subject to decisions from the new Government.

Small Business Technology Investment Boost

The boosts are for eligible businesses that have less than $50 million in annual turnovers. Suitable businesses can claim eligible tech spending, of up to $100,000, until June 30 2023, in their 2022-23 tax return.

Small Business Skills & Training Boost

The Skills and Training Boosts will give small businesses access to a further 20% deduction on eligible external training courses for upskilling their employees. The Skills and Training Boost will apply to costs incurred from March 2022 until 30th June 2024, delivering $550 million in tax relief.

What can be claimed?

Claim on expenditures and depreciating assets that support digital uptake. Budget documents suggest SMEs will be free to claim the cost of

Scenario where a plumbing company has 100 employees and an annual turnover of $40 million. Employer purchases 50 laptops costing $90,000, creates a new website for $20,000 and pays $200,000 for training for his employees. At tax time, the company is able to deduct an extra $62,000 and reduce their tax bill to $15,500

Round 3 of Small Business Basics Grants

Round 3 of Small Business Basics Grants

Attention, Small Business owners! New opening dates have been announced for Business Basics Grants!

Round 3 opens for applications as follows:

Regional Queensland funding stream: 9 am, Monday 16 May 2022

South East Queensland funding stream: 9 am, Tuesday 17 May 2022

Grant information can be found on the QLD government website.

This grant is for START UPS and small business owners just getting back on their feet. It offers $5,000 cash upfront to go towards things like:

  1. Coaching and Training
  2. Creating or updating your website
  3. Business planning and advice
  4. Strategic marketing planning and advice
  5. Cyber Security tools and training

We are here to help your local small business succeed by understanding your goals and the essence of your brand. Please give us a call if we can help you with any of your digital marketing, I.T Support, and communication needs.

iPhone 13 – Should Business Users Upgrade?

iPhone 13 – Should Business Users Upgrade?

This year’s iPhone is a refresh, where the design of the iPhone doesn’t change but the focus is instead on features and strengthening components. This year the big changes are improved cameras and bigger, longer lasting batteries.  

If you have an iPhone 12 or even 11 you are probably right for an update this year, unless your iPhone11 battery isn’t really cutting it any more. In case you know you need a new phone this year, get in touch with our provisioning team, she’s getting orders sorted for our customers. 

Cameras  

The iPhone’s cameras long have been good enough for most business purposes – outside of hero images or other large formats. So long as you know how to take a photo in the first place, any recent iPhone will do the job. Because social media images are small, the content and composition of the image is much more important than the device. In many cases, photos taken with phones are actually better, as they are more automatic and are easier to get a good result. 

If you enjoy taking photos, you can use your phone and don’t be afraid to share the photos with your audience, they might appreciate the human touch. We live in an age of democratised marketing after all.

The same goes for video – you can get away with using your phone to do anything from basic product videos to quick social media updates. This takes a bit more time and patience than photographs though. Editing your video isn’t even the hardest part – you’ll need to herd your cats into a line. If video is something you already know how to work with, the iPhone 13 is more capable than ever for the same reasons as with photos. If you’re inexperienced with video, the learning curve means is probably not worth investing the money for that purpose.

There’s a lot of talk about the new cinematic mode (‘portrait for video’), which could give your social updates some real pizzazz, if you’re up to the editing process.

Pro Max for Staff and Product Shots

The iPhone13 Pro (and Pro Max) have an additional telephoto lens which saw some big improvements this year. This will be absolutely ideal for product shots and staff portraits. You could easily get away with using this rather than getting a more expensive camera or hiring a photographer. Even with the additional investment in the pro models, this might make the upgrade all the more worth it this year.  

If you go down this route, the camera won’t be your bottleneck, but you’ll have to learn the basics of photography. If this sounds like fun, go for it. If not, maybe this is not a reason to upgrade to a Max and you could consider sticking with your phone for a while longer if it’s not too old, or looking at the standard iPhone 13 or the Mini. 

iPhone 13 Speed  

If all you want is a faster phone, and you have an 11 or 12, upgrading to the iPhone 13 is not likely to get you many perceptible speed increases. It certainly isn’t going to help you run your business faster. But If you have an X or earlier – that’s the phone from 2017, you would definitely feel the difference.  

By the way, if you only watch one video about the iPhone 13, I recommend this one from Max Tech – which hits on many of the topics we introduce here.

iPhone 13 Battery Improvements 

If you have one of these older phones you’ll be most impressed with the extra Battery life of the 13. The iPhone 13 adds 2.5 hours on top of even healthy iPhone 12s. It’s going to run circles around anything from years prior. So if you find yourself having to plug in halfway through the day, you’re going to appreciate the extra freedom and flexibility of real all-day battery life.  

Weight & Size

If you think your iPhone is heavy, then the iPhone 13 might not be for you as it’s actually increased in weight over earlier models. One thing you could do is switch to the mini variant – so long as you don’t use your phone all day and use it mostly for calls. Apple isn’t expected to continue the mini line due to poor sales, so this might be a great year to grab one.  

The iPhone 13 Pro Max, iPhone 13 and iPhone 13 Mini. The Max is almost double the weight of the Mini.

If you do use your phone for more than tasks, investing in the Pro Max might be a good idea, but keep in mind you are really going to notice the weight.

We’re happy to help order your phone and have your business account upgraded. If you’re not sure which to order, Checkout Apple’s comparison page to see the differences between the models in detail, and get in touch with KeyTech provisioning, who will be happy to get in whichever will work best for you.

Annual Telco Embargo 2020-21 | What You Should Know

Annual Telco Embargo 2020-21 | What You Should Know

End of year is coming, and with it comes the Telco Embargo

As we approach the end of the year, we also approach a period where major Telcos including Telstra stop setting up phone lines over the holiday season. This information is especially important if you’re thinking of moving offices as it makes it doubly important that you contact us well in advance to make sure the new lines get installed before the date of the embargo. With that in mind we have created this page with all the information you need to know for the Telco Embargo this summer.

What does the embargo mean for my business?

The annual Telco embargo is a period (this year, December 14, 2020 to January 14, 2021) during which telecommunications carriers won’t be providing new copper, fibre, nbn, or broadband cabling and connections. Additionally, network reconfigurations, relocations and hardware or software upgrades on their networks won’t be carried out. This is especially important if you are planning on relocating offices and need to set up your internet and phone systems before the deadline.

How do I avoid business interruption or other aversive impacts?

First and foremost, if you’re relocating offices, this information is especially important for you. Make sure you plan ahead and connect any new phone lines, and set up networks before the deadline (again, December 14). It is especially prudent to contact Key Technologies as early as possible to ensure the process is as easy and non-laborious as it can be.

There is likely to be a high volume of orders so it is especially important that you contact us as soon as possible.

Will support services be affected?

Support and maintenance services will thankfully be operating as usual during the embargo period, though you should be mindful of the fact that there will likely be fewer admin and technical staff working during this period (especially Christmas, Boxing Day, and New Year’s Day) so service delays are to be expected.

How will Key Technologies services be affected?

For the most part Key Technologies will be running as usual, although with fewer staff onboard. So make sure to contact us early to get ahead of the curve.

Call us on: 1300 755 615
Or email us: info@keycomm.com.au