When considering your business have you ever thought ‘If my business hinges on what my agents say to my customers, we’d better make sure that what they are saying is effective’? It can be easy to lose touch with the people that are the voice of your business, this disconnect can result in the loss of vital information from your customers to your company decision makers.
Understand your clients needs is a proactive responsibility, if you’re waiting to hear from your clients, there is a good chance irreparable damage has already been done.
A great way for businesses to get on the front foot is with Call Recording.
Call recording is not just for Big Brother, all kinds of businesses and departments utilize call recording and there are a number of reasons to support implementing a phone recording solution to your business.
Too often staff will only provide you with half the story, are hesitant to volunteer information during team meetings, are bias with incident feedback, or they just don’t understand the importance of different client facing situations.
Call Recording can offer a number of benefits to business, key returns on investment(ROI) arguments include:
From sampling calls in real-time and assessing the impact that sales scripts and supporting screen information has at each stage of the sales process, some customers have seen systems pay for themselves in less than 12 months.
At Key Communications we have a Call Recording solution for you – Whether it is for quality control or security purposes, your recording requirements can be addressed…
Call Recording Features Include…
We have implemented call recording for many of our Brisbane business clients, along with providing qualified marketing advise to ensure our clients businesses are growing.